Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the next patient’s session can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible. With some treatments, it may be necessary to reschedule your appointment.
Should you need to cancel, please contact us 24 hours in advance of your scheduled appointment. All cancellations with less than 24-hour notice will result in loss of your scheduled treatment. This courtesy enables us to compensate other clients for their treatment, and maintains a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy.
Referrals are greatly appreciated and are the highest compliment you can give us at H2o Body Works Women’s Wellness. For every referral who purchases a treatment, you will receive a gift card to be used towards any service of your choice.
Products must be returned within 10 days of purchase and must be unopened and unused in order to receive a refund with original receipt. We do not offer refunds on Any treatment services purchased. If for some reason you are unhappy with your service, please let us know and we will do our best to make you 100% satisfied. We do not offer refunds for prepaid services, prepaid specials, or prepaid service series,. Gift cards may not be refunded.
Please arrive 15 minutes prior to your scheduled appointment to complete the check-in process. Relax in our lobby and enjoy our complimentary refreshments while you complete your new client paperwork. No need to bring anything.
Arriving late will limit the time of your service. Your treatment must end at its scheduled time so that we may accommodate the next scheduled guest. Should you need to cancel or change your appointment time we ask for 24 hour notice or we charge the full amount of the service that was scheduled.
We provide complimentary slippers and a luxurious robe for all of our spa guests. In preparation for your service, please disrobe to your comfort level. All of our staff are professionally trained in appropriate draping to ensure your modesty and comfort levels are always taken into consideration.
*We request that you do not bring any valuable items with you. H2O Body Works is not responsible for lost or damaged items.
Upon arriving you will be asked to complete a brief guest Health History form to assist our staff in providing you with the best possible treatment. To ensure your safety and comfort, please disclose any pertinent medical conditions that may affect your experience on this form. H2O Body Works assures and maintains confidentiality of the highest professional standard.
For the complete relaxation of all guests, it is our policy that we do not permit children under the age of 14 years old to accompany parents to spa appointments.
H2O Body Works is dedicated to helping you achieve your outer health and wellness goals. We offer complimentary consultations to better understand each individual’s goals. Based on a private analysis and conversation, we partner with you to design a treatment plan that will best meet your expectations.
Referrals are greatly appreciated and are the highest compliment you could give us! To show our appreciation, if the client you refer purchases a treatment, you will receive $100 credit to be used towards any service of your choice. It’s our way of saying thank you for spreading the love!
Our goal is for each guest to enjoy a tranquil relaxing experience. We kindly ask you to turn off cellular phones, pagers or other electrical devices to maintain a quiet, professional, atmosphere. We ask that all guests consider the volume level if their conversations in respect to others.